Returns & FAQ

We want you to love what you get, and quality is guaranteed. If something shows up with a print error or a visible flaw, we'll replace it or refund it.

To get it sorted fast, send us clear photos through our [contact form](https://inguilloart.store/contact): lay the item flat, good light, tag and the problem both visible. That one step is the difference between a quick fix and a lot of back-and-forth.

Because everything is made to order, we can't take general returns or swap sizes. Details below.

Gigil Gang preorder shipping

When does the preorder close?

8 PM EST on Tuesday, September 22, 2026. When it closes, it's closed — this is a limited run and we're not reopening it.

When will my plush ship?

Estimated to ship by Friday, October 30, 2026. That's the date they leave us, not the date they land on your doorstep.

Why the wait?

Because they don't exist yet. Your preorder is what puts them into production. They get made, I quality-check them by hand, then they get packed and shipped. That's the gap.

What if the date moves?

Shipping timelines can shift with import regulations, and supply chains do what they want. If anything changes, you'll get an email with the new timeline — you won't have to chase us for it.

I ordered other things too. Do those ship now?

No — we hold your order and send everything together once it's all ready. If you'd rather get your stickers now and your plush later, message us and we'll sort it out.

I need to change my shipping address.

Use the link in your confirmation email, or reach us through the [contact form](https://inguilloart.store/contact) by October 15, 2026. After that, orders are already being packed and we can't catch it.

Is shipping free?

Free US shipping on orders over $50. The Complete Gigil Gang bundle is $45, so a lanyard or a sticker pack gets you there.

Cancellations

Orders

Everything is made to order, just for you. Need to change or cancel? Use the link in your confirmation email — you can edit your order any time before it goes into production.

Once it's in production, you may still be eligible for a replacement or another resolution, depending on the situation. And once your order arrives, you have 30 days to flag a quality issue.

Donations and tips

Donations and tips are final. Once checkout is done, we can't cancel or refund them.

Damaged or quality issues

For the fastest fix, send a photo showing the print error or the damaged area, plus your order number. The best photos are taken on a flat surface with the tag and the issue both clearly in frame.

Send it all through our contact form.

Refunds

Orders

Because everything is made to order, we don't do refunds, returns, or exchanges — the one exception is a genuine quality issue, backed up with a photo showing it.

Once a refund goes through:

- PayPal — back in your PayPal balance within 24 business hours.

- Credit or debit card — 7 to 10 business days, depending on your bank.

Donations and tips

Non-refundable. Once checkout is complete, we can't reverse a donation or tip.